Status Log

Back To Page References


In Motive, the Status Log pane can be accessed under the View tab or by clicking the Icon StatusLog 20.png icon on the main toolbar.

The Status Log pane logs important events or statuses of the system operation. Currently occurring events get listed under the Current section and all of the events get logged under the History section for the record. The log can be exported StatusLog Export.png into a text file for troubleshooting references.

In general, when there are no errors in the system operation, the Current section of the log will remain free of warning Warning.png or error Error.png messages. Occasionally during system operations, however, the error/warning messages (e.g. Dropped Frame, Discontinuous Frame ID) may pop-up momentarily and disappear afterward. This could occur when Motive is changing its configurations; for example, when switching between Live and Edit modes or when re-configuring the synchronization settings. This is a common behavior, and this does not necessarily indicate system errors as long as the messages do not persist in the Current section. If the error message is continuously persisting under the Current section or have a high number of event counts, it is indicating an issue with the system operation.


  • Status messages indicating frame drop in the system.
  • Status messages indicating detected force plate devices.


Status Messages[edit]


Status messages are categorized into three categories: Informational, Warning, and Error. Logged status messages on the history list can be filtered through choosing a specific category under the Display Filter section. Status messages will appear in a chronological order with corresponding timestamps, which indicate the number of seconds past since the software start.

Symbol Convention
  • Info.png : Informational
  • Warning.png : Warning
  • Error.png : Error
The status log panel is filtered to show error messages only.

Messages[edit]

Note: Not all status messages are listed in here.

Symbol Message Description
Info.png Camera Calibration Updated ( {#} mm/ray mean error) Continuation calibration feature has updated and improve the camera calibration.
Info.png Plugin Device Created: {Name} The plugin device object for an external device (e.g. force plate and NIDAQ) has been successfully created.
Info.png Plugin Device Registered: {Name} The plugin device has been registered in Motive.
Info.png Loaded Plugin: {Directory} Plugin DLL in the {Directory} has been loaded.
Info.png Streaming: Duplicate Frame Notifying that a duplicate frame has been sent out through the data stream.
Info.png Streaming: Discontinuous Frame ID. Notifying that the streamed frame ID was discontinuous.
Info.png Network client connect request received. A NatNet client application has requested to connect to the server application, Motive.
Info.png Network client disconnect request received. A NatNet client application has has requested to disconnect from the server application, Motive.
Info.png Network client validation request received. A NatNet client application is requesting validation in order to connect to the server application, Motive.
Info.png Continuous Calibration: (Status)
  • Evaluating: Indicates that the continuous calibration feature is assessing the calibration quality.
  • Sampling: Indicates that the continuous calibration feature is sampling reconstructions for updating the calibration.
  • Solving: Indicates that the continuous calibration feature is solving and updating the calibration.
Info.png Continuous calibration updated Indicates that the calibration have been automatically updated. Updated mean error value will also be reported.
Warning.png CAM Camera #: Not Receiving Frame Data. Indicates that the Camera (#) is not receiving frame data. This could be just because the cameras are still waiting to be initialized. If this status persists, it is like due to a hardware problem.
Warning.png CAM Camera #: Packet Header CRC Fail Error in the received camera data packet. Data packets from the cameras are invalid.
Warning.png CAM Synchronization: Invalid Packet Received Invalid packet was received. Indicates an encounter of networking error on the camera synchronization.
Warning.png CAM Synchronization: Packet Header CRC Fail Error in the received synchronization data packet. Indicates an encounter of networking error on the camera synchronization.
Warning.png CAM Synchronization: Packet Length Fail Received packet length invalid. Indicates an encounter of networking error on the camera synchronization.
Error.png CAM Camera #: Dropped Frame The received frame was invalid and it was dropped. Cameras are not working correctly.
Error.png CAM Synchronization: Dropped Frame Data synchronization failed and the frame has been dropped.