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Status Ring Light
The Primes Series cameras have a front mounted status ring light to indicate the state of the Motive software and in case of firmware updates the cameras. The following table lists the default ring light color associated with the state of Motive.
Back Ring Light
The Prime Series cameras also have a status indicator on the back panel and indicates the state of the camera only. When changing to a new version of Motive, the camera will need a firmware update in order to communicate to the new version. Firmware updates are automatic when starting Motives. If the cameras firmware updates to a new version of Motive, running an older version of Motive will cause the firmware to necessarily revert back to an older version of firmware. This process is automatic as well.
When changing versions of Motive, a firmware update is needed. This process is automatic when opening the software and the status ring light and back ring light show the state, as described in the table above, of the camera during this process. The camera should not be unplugged during a firmware reset or firmware update.Give the camera time to finish this process before turning off the software.
If a camera doesn't update it's firmware with the rest of the cameras, it will not load into Motive. Wait for all cameras that are updating to finish, then restart Motive. The cameras that failed to update will now update. This could be caused by miscommunication between the switch when loading in several cameras.